§ Must be able to sit, stand and walk for prolonged periods of time § Must be able to complete pre-employment drug test with a negative result.

Be able to pass a background check and receive a gaming license from the Chickasaw Nation Office of the Gaming Commission as required to work in gaming operations.§ Prior Bally’s or LMS experience one (1) year preferred. § Prior PBX telephone system and/or hotel reservation experience preferred § Six (6) months of customer service experience § Must be able to work in an environment where second hand smoke is present. § Must be able to work varied hours as needed including weekend and holidays. § Ability to remain calm in emergency or stressful situations § Must have basic knowledge of Microsoft Office Suite § Ability to type thirty (30) words per minute

§ Ability to operate within multiple systems in a short period of time § Solid analytical skills to determine customer needs and promote appropriate amenities § Ability to communicate effectively in order to understand and meet the needs of our guests as well as all levels of employees team oriented § Excellent communication skills both written and oral § Knowledge of property amenities and promotions § Resolve minor guest concerns and complaints focusing on providing a winning experience to our guests. § Document and route employee call-ins in a timely manner to departmental manager and/or supervisor via e-mail and/or telephone § Promote Players Club Card benefits to ensure guest maximize their experience § Communicate information on games available, promotions, concerts, hotel and/or other facility amenities and events to promote the Chickasaw Nation as a desirable destination § Book guests reservations/tickets for all applicable amenities such as hotel, golf, spa, RV, concert or any other applicable amenity using multiple systems. § Answer incoming telephone calls with customary greeting serving as first point of contact for the facility with a goal of enhancing customer perception of the Chickasaw Nation. Supervision Received: Call Center Supervisor General Description: Responsible for screening and routing of all incoming phone calls, booking guest reservations for all facility amenities assuring the highest quality guest service.

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